Our return policy is designed to provide you with a hassle-free shopping experience. If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 14 days of the delivery date for a full refund or exchange.
To initiate a return, please contact our customer support team with your order number and reason for the return. Our team will guide you through the return process and provide you with a return authorization number. Please note that the item(s) must be returned in their original condition, unused and in the original packaging, with all tags and labels attached.
Once your return is approved, you will be responsible for shipping the item(s) back to us. We recommend using a trackable shipping service to ensure that the item(s) are returned safely. Please include the return authorization number on the packaging to expedite the processing of your return.
Upon receiving the returned item(s), our team will inspect them to ensure they are in their original condition. If everything is satisfactory, we will proceed with the refund or exchange as requested. Refunds will be processed within 5 business days and will be issued to the original method of payment.
Please note that certain items are non-returnable, including but not limited to personalized or customized products, intimate apparel, and perishable goods. Additionally, any items marked as final sale or clearance are not eligible for return.
In the case of a defective or damaged item, please contact our customer support team within 48 hours of receiving the product. We will arrange for a replacement or refund, including any associated shipping costs.
We strive to provide accurate product descriptions and images to help you make informed purchase decisions. However, if you receive an item that is significantly different from what was described or shown on our website, please contact our customer support team within 7 days of receiving the product. We will work with you to resolve the issue and provide a suitable solution.
If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.